At xp111, your privacy is not an afterthought — it is built into the foundation of how we operate. This policy explains exactly what personal information we collect, why we collect it, and how we keep it safe for every member across Pakistan.
We operate on six core privacy principles that govern every decision we make about member data. These are not just statements — they are built into our systems and processes from day one.
We collect only the personal data that is strictly necessary to operate xp111, process your transactions, and comply with our legal obligations. We do not harvest data for its own sake.
All data stored by xp111 is protected using industry-standard encryption. We apply strict access controls so that only authorised personnel can access member information — and only when necessary.
xp111 does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Your information stays within the xp111 ecosystem and its trusted operational partners only.
You have the right to access, correct, and request deletion of your personal data at any time, subject to our legal retention obligations. Simply contact our support team to exercise these rights.
We tell you exactly what data we collect and why. There are no hidden trackers, no silent data-sharing arrangements, and no third-party advertising networks embedded in the xp111 platform.
We do not hold your data longer than is required. Retention periods are set according to legal requirements and our internal data lifecycle policy, after which data is securely deleted or anonymised.
The following categories of information may be collected during your use of xp111, depending on how you interact with the platform.
1.1 xp111 is Pakistan's premier online casino and sports betting platform, offering a wide range of gaming products including slots, live dealer tables, cricket betting, and more — all denominated in PKR and accessible to verified 21+ members.
1.2 In the course of providing our services, xp111 necessarily collects and processes certain personal information about our members. We are committed to handling that information with the utmost care, transparency, and respect for your privacy.
1.3 This Policy applies to all personal data collected through the xp111 website, any associated mobile interface, customer support channels, and any other point of interaction between you and xp111. It should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy.
1.4 xp111 does not knowingly collect data from persons under the age of 21. Age verification is a core part of our registration process, and we take this obligation seriously.
2.1 For the purposes of this Policy, xp111 acts as the data controller in respect of all personal information collected from members and visitors to the platform.
2.2 As data controller, xp111 determines the purposes for which and the means by which personal data is processed. Where xp111 engages third-party processors (for example, payment service providers or identity verification services), it does so under contractual arrangements that require those processors to handle data only as directed by xp111 and in accordance with applicable data protection standards.
3.1 Registration Data. When you create an xp111 account, we collect your full name, email address, mobile number, date of birth, city of residence, and a chosen username and password. This information is mandatory for account creation.
3.2 Identity Verification Data. To comply with our age verification and anti-money laundering (AML) obligations, we may request a copy of your CNIC (Computerised National Identity Card), passport, or other government-issued identification, along with proof of address documentation.
3.3 Financial Data. When you make deposits or withdrawals, we collect information about your payment method. This may include your JazzCash or EasyPaisa mobile wallet number, HBL, UBL, or Meezan Bank account details, and transaction amounts. We do not store full payment card numbers on our servers.
3.4 Gaming & Transaction History. We maintain records of all bets placed, games played, bonuses claimed, deposits made, and withdrawals processed on your account. This data is used for account management, dispute resolution, and regulatory compliance.
3.5 Technical Data. We automatically collect certain technical information when you access xp111, including your IP address, browser type and version, operating system, device identifiers, session timestamps, and pages visited. This data helps us maintain platform security and improve user experience.
3.6 Communications Data. If you contact our customer support team via live chat, email, or any other channel, we retain records of those communications for quality assurance, training, and dispute resolution purposes.
3.7 Voluntary Information. From time to time, you may provide additional information voluntarily — for example, when completing a responsible gaming self-assessment or responding to a member survey. Such information is used only for the purpose for which it was submitted.
4.1 xp111 uses the personal data it collects for the following purposes:
5.1 xp111 processes your personal data on the following legal grounds:
6.1 xp111 does not sell, rent, or otherwise trade your personal data to any third party for their own commercial purposes.
6.2 We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
6.3 In all cases where xp111 shares data with third-party processors, we require those parties to implement appropriate technical and organisational measures to protect your information and to process it only as instructed by xp111.
7.1 xp111 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law.
7.2 Account data is generally retained for the duration of your membership and for a period of five (5) years following account closure, in order to meet our legal and regulatory obligations including AML record-keeping requirements.
7.3 Transaction records are retained for a minimum of five (5) years from the date of the transaction, consistent with financial record-keeping requirements.
7.4 Marketing consent records are retained for as long as necessary to demonstrate compliance with applicable consent requirements.
7.5 Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with xp111's internal data lifecycle procedures.
If you request deletion of your account and personal data, xp111 will action your request subject to any overriding legal retention obligations. Some data, such as AML records, cannot be deleted before the mandated retention period expires regardless of your request.
8.1 xp111 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:
8.2 While xp111 takes all reasonable precautions to protect your data, no system is entirely immune to security threats. In the event of a data breach that is likely to result in a risk to your rights or freedoms, xp111 will notify affected members without undue delay in accordance with applicable legal requirements.
8.3 You play an important role in keeping your data secure. Please ensure that your xp111 account password is strong and unique, and that you do not share your login credentials with anyone.
9.1 As an xp111 member, you have the following rights in relation to your personal data:
9.2 To exercise any of the above rights, please contact the xp111 support team using the details provided in Section 13. We will respond to all valid requests within thirty (30) calendar days.
10.1 xp111 uses cookies and similar tracking technologies to ensure the proper functioning of the platform, remember your preferences, analyse usage patterns, and maintain session security.
10.2 The following types of cookies may be placed on your device when you visit xp111:
10.3 You may control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality and security of your xp111 experience.
10.4 xp111 does not use third-party advertising cookies or cross-site tracking networks. No data collected via cookies on xp111 is shared with advertising platforms.
11.1 xp111 is strictly a 21+ platform. We do not knowingly collect, process, or store personal data from individuals under the age of 21.
11.2 If xp111 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Any balances held in such an account will be subject to forfeiture.
11.3 Parents and guardians are encouraged to make use of parental control and internet filtering software to prevent underage individuals from accessing online gambling platforms.
12.1 xp111 reserves the right to update or modify this Privacy Policy at any time. The date of the most recent revision will always be displayed at the top of this page.
12.2 Where changes are material, xp111 will notify registered members via the email address associated with their account, or via a prominent notice on the platform, at least seven (7) days before the revised Policy takes effect.
12.3 Your continued use of xp111 following the effective date of any revision constitutes your acceptance of the updated Policy. If you do not agree to the revised Policy, you should cease using the platform and may request account closure.
13.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the xp111 team:
13.2 We aim to acknowledge all privacy-related enquiries within two (2) business days and to provide a substantive response within thirty (30) calendar days of receipt.
Your data is safe with xp111. Join thousands of members across Karachi, Lahore, Islamabad, and Faisalabad who trust xp111 for secure, fair, and responsible online gaming in PKR.